Terms of Use

Version 2026-11-10.5 — effective 13 November 2026.

1. Parties and acceptance

These terms are an agreement between you and DEPORTIVO GENERAL TRADING - L.L.C - S.P.C, licensed in the Emirate of Abu Dhabi under commercial licence No. CN-5420448 ("XSport", "we"), which operates the XSport app and getxsport.com. By creating an account or completing a booking or a payment you accept these terms and confirm that you have read the Privacy Policy. If you do not agree, do not use the service.

Our details:

• Legal name: DEPORTIVO GENERAL TRADING - L.L.C - S.P.C (a limited liability company - sole proprietorship company).
• Commercial licence: CN-5420448, issued by the Department of Economic Development – Abu Dhabi.
• Address: Abu Dhabi, United Arab Emirates.
• Support and complaints email: support@getxsport.com.
• Website: getxsport.com.

2. What XSport is

XSport is a platform for discovering sports venues and booking their services. When you buy a paid visit, a day pass, a class, a course or a membership in the app, the venue is the provider and supplier of the service, the contract for the service is between you and the venue, and its legal name is shown to you before payment and on the receipt. XSport sells you the service in the venue's name and on its behalf. Payment is made to XSport, which is responsible to you for the payment, its refund and any dispute over it (section 8). The venue operates the facility, its amenities, its safety and its staff. This does not reduce any of your rights against XSport as the platform you bought through, under these terms and the law, including the XSport guarantee in section 9.

3. Your account

• You sign in with a Google or Apple account, or with your email through a six-digit code. We do not ask for a phone number to sign in.
• An account is needed only to book; browsing is open to everyone.
• At your first booking we ask for your name and a contact number. The venue sees your name when you check in; the contact number stays with XSport and is not passed to the venue.
• You are responsible for the accuracy of your details and for everything done from your account. One account per person; creating accounts to bypass booking or no-show limits is not allowed.
• Accounts are for people aged 18 or over only. A guardian (the father, the mother or the legal guardian) may book for a minor in their care from their own account; they confirm that capacity, accept these terms and the venue's terms for the minor, and remain responsible for the minor and their attendance. The minor's data is handled under section 11 of the Privacy Policy.

4. Booking and attendance

• A booking is fixed at the time and offer shown when you confirm. You may hold at most two active bookings at once, and your bookings may not overlap in time.
• On confirmation you receive an entry pass (a QR code and a numeric code) to show at reception. The pass is valid until the end of the visit day and for one use.
• The venue records your attendance and reports the outcome of your visit, and we may ask you to confirm that outcome within 45 days after the visit.
• A free trial offer, where a venue provides one, is available once per customer at each venue.
• After payment you receive an electronic receipt in Arabic and English — or a tax invoice in the venue's name if the venue is VAT-registered — issued by XSport on behalf of the venue, showing XSport's legal name, licence, address and contact details, the venue's legal name and licence number, the service and its time, the payment date and the amount in dirhams.

5. Cancellation

• A booking with a set time (a pitch, a class or a timed visit): you can cancel it in the app up to two hours before it starts. After that it cannot be cancelled in the app and the booking stands; you can contact support.
• A day pass or open entry (a period of three hours or more): you can cancel it in the app until the end of the period.
• Cancelling before the start restores your free-trial eligibility if the booking was a trial.
• Being able to cancel does not mean the amount is refunded: section 9(B) explains what a cancellation means for the amount you paid. If you neither cancel nor attend, the no-show policy applies (section 6).

6. No-shows

Not attending without cancelling counts as a no-show, and the price of a visit you did not attend and did not cancel is not refunded, without affecting your rights in the cases set out in section 9(C). Three consecutive no-shows suspend your ability to book for one month. The sequence is counted on visit outcomes only; a cancellation neither counts as a no-show nor breaks the sequence. We tell you about the suspension, its reason and its length, and you can contact support to have a member of the team review it.

7. Prices

Venues set their prices freely; prices are shown before booking in UAE dirhams, inclusive of VAT where the venue owes it. The price shown is everything you pay: nothing is added at payment or at the venue. A venue may offer a price on XSport lower than its direct price; where we show the "venue's direct price" next to it, it is the price the venue has confirmed it currently charges the public for the same service at its branch and that we have verified. We do not display a service whose XSport price is higher than its direct price, under the "XSport Display Standards" (getxsport.com/display-standards). We show a verified badge on prices we have reviewed; any change the venue makes to the price removes the badge until it is reviewed again. Bookings are paid inside the app only.

7A. Your rights at the venue

• The venue may not ask you for any amount for a booking you paid for in the app: no entry, registration or deposit fee and no price difference. Anything extra you choose to buy at the venue that is not needed for your booking is at the price displayed there.
• You receive the service as shown when you bought it: its type, the pitch or space, duration, time slot, and the facilities and features listed. If you do not receive it, or receive it only in part, you are entitled to a refund or compensation under section 9(C).
• No venue condition applies to you unless it was shown to you before payment.
• If a venue breaches any of this, tell us from "My account → Contact us" or "A problem with this payment?"; we refund any excess you paid or the value of what you did not receive, then follow up with the venue.

8. Payment

You pay the price of the service in the app to XSport, which is responsible to you for the payment, its refund and any dispute over it. The payment is processed by Stripe, the payment services provider XSport uses; XSport does not store your card details. Stripe transfers the venue's share of the price to the venue's Stripe account at the time of payment, and XSport retains only the commission it has agreed with the venue. Your bank may ask you to confirm the payment with a verification code. The transaction appears on your card statement as XSPORT* followed by the branch name where the payment provider allows. In-app payment is available only at venues where it is enabled; elsewhere paid visits and memberships are not offered for purchase.

Inviting friends ("Invite a friend" in the app):

• Every account has an invite code. Whoever enters a code before their first payment gets a discount coupon of 10% of the price of the booking it is applied to, up to AED 20, never more than XSport's commission on that booking, with its value shown to you before you pay.
• The code's owner gets the same coupon when the invited person attends a paid booking and their check-in is recorded, up to ten coupons per calendar year. Free trials do not count.
• A coupon is single-use on one paid booking, applies automatically to the next payment, is valid for six months from issue, and cannot be combined with another, transferred or exchanged for cash.
• If the booking paid with a coupon is refunded in full, the coupon becomes valid again until its original expiry.
• XSport bears the discount from its commission; it does not reduce the venue's price.
• We do not ask you for details of the person you invite, and we do not show you their name.
• We may cancel a coupon or a link shown to come from a fake account or abuse, and we tell you the reason.

9. Refunds and memberships

The venue is bound by the rules in this section for everything sold to you through XSport, and XSport guarantees them to you as the platform (the "XSport guarantee"). XSport is the one you ask for a refund and the one that issues it to you through the payment provider, whoever bears it between XSport and the venue, with a credit note. Refunds go back to the same payment method.

A. XSport's membership guarantee. If you buy a membership or a course and no attendance has been recorded with it, you can request a full refund in the app within seven days of the purchase date. The seven days run from the day of purchase even if the membership starts later. The system checks both conditions and issues the refund without review.

B. Paid visits, classes and day passes — if you cancel the booking:

• 12 hours or more before the visit starts: you receive a full refund automatically.
• Less than 12 hours before the visit starts: the amount is not refunded; unless you cancel within 30 minutes of paying and more than two hours remain before the visit starts, in which case you receive a full refund automatically.
• If two hours or less remain before the visit starts, or it has already started: the amount is not refunded if you cancel, whether or not the app still lets you cancel (section 5).
• A day pass starts when the venue opens on that day.
• These rules apply only when you cancel, because the venue has set the slot aside for you; they do not affect your rights in the cases set out in (C).
• Before you pay, and again before you confirm a cancellation, you are told clearly whether the amount will be refunded and until when.

C. When you get a refund, at any time:

• A full refund if the venue cancels the booking, the venue does not provide the paid service, or you were charged more than once.
• If the service is provided only in part or otherwise than as shown, or a service or feature agreed in the membership is unavailable, you may choose: compensation for the affected days, a refund in proportion to what you did not receive, or to have the service provided again where possible. If the failure is material and is not put right, you may end the membership and be refunded the value of the remaining period.
• If the venue closes on days other than its usual days off, your membership is extended automatically by the number of closed days on which the venue would have opened, a prepaid renewal moves by the same amount, and the extension shows on your membership. Your bookings within the closure are cancelled and refunded to you in full. If the closed days exceed 31, your membership ends and the value of the remaining period is refunded. If the extension or the refund does not appear, contact support.
• If the payment was made with your card without your permission: contact us straight away from "A problem with this payment?", and we refund the amount in full if the booking was not used; if it was used, we review the case and tell you the decision and its reason. You keep the right to contact your bank at any time.
• How to ask for a refund: from "A problem with this payment?" on the receipt or "A problem with this membership?" on your membership, within 7 days of the visit or of the membership's end, or through support at any time. The XSport team reviews the request and hears the venue; its status shows in the app, and we tell you the decision and its reason; the request alone does not refund the money. If you do not accept the decision you can ask support to review it, and you can at any time complain to the competent consumer protection authority (section 13).

D. After the guarantee. Outside (A), (B) and (C), refunds of a membership are governed by the venue's contract shown to you and accepted by you before payment. If the venue's contract or offer terms conflict with (A), (B) or (C), these rules apply. Where the instructions of the competent authority in the venue's emirate require a trial period for gym memberships during which you may cancel, you may do so under them through support, and XSport issues the refund they require. No term in the venue's contract or in these terms removes a right you have under Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulation, as amended, and any term that exempts the venue or XSport from its obligations to you is void.

E. When the refund appears. XSport issues the refund as soon as it is due, and it appears in your account within 5 to 10 business days depending on your bank. If it has not appeared after 10 business days, contact support.

F. Buying a membership. You buy a membership in the app in these steps: you choose the package, the venue's contract is shown to you and you accept it, you pay, and you receive the receipt. You do not need to have visited the venue first. The membership is governed by the venue's contract shown to you before payment, and the rules in (A), (B) and (C) still apply. The membership starts on the day of purchase unless a different start date is shown to you before payment. A scheduled class is a paid visit, governed by (B). A course ("Course" or "Academy" in the app) is a membership with start and end dates and a number of sessions shown to you before payment, governed by (A) from the day of purchase even if it starts later.

G. The membership card. After purchase you receive a membership card (a QR code and a backup code) that reception activates on your first visit and uses to record your visits after that.

H. No freezing. The app does not offer membership freezing.

I. No automatic renewal, no transfer. Your membership does not renew automatically; renewing it is a new purchase by you. Your membership is not moved to another branch of the venue without your written consent.

J. Disputes with your bank. If you open a dispute with your bank over a payment, we give the bank and the payment provider the booking and attendance record and the records we hold of your acceptance at payment. While the dispute is open we do not process a refund of that payment in the app, and the outcome follows the bank's decision. Opening a dispute does not by itself suspend your account or your ability to book, and it does not affect your other existing bookings and memberships, or your right to go to your bank.

10. Acceptable use

You may not: impersonate anyone or enter false details; create multiple accounts to bypass limits; book without intending to attend; misuse venues or breach their rules; attempt unauthorised access to the platform or its data, or disrupt it; or copy platform content or collect its data automatically. We may suspend or terminate an account for a breach, telling you the reason unless the law prevents it, and you can ask support to review the decision. Suspension or termination does not remove your right to a refund of what you paid for and did not receive under section 9.

11. Intellectual property

The XSport name and logo, the app, the website and their content belong to DEPORTIVO GENERAL TRADING - L.L.C - S.P.C or its licensors. You receive a personal, non-exclusive, non-transferable licence to use the app for its intended purpose. Venue names, photos and descriptions belong to their owners and are shown with their permission.

12. Limitation of liability

• XSport is liable to you, as the platform you bought through and as the venue's selling agent, under Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulation, as amended; the venue being the supplier of the service does not reduce anything the law requires of XSport or its guarantee in section 9. The venue provides the sports service and operates its facility, its safety and its staff.
• We do not guarantee that an activity suits your health; you are responsible for making sure you are fit to take part, for consulting your doctor where needed, and for following the venue's instructions.
• We make reasonable efforts to keep information, prices and times accurate; they come from the venue and may change before you book. This does not reduce your right to receive the service as shown to you when you bought it (section 7A). We do not guarantee uninterrupted availability of the app.
• Nothing in these terms excludes or limits: (a) liability for death or personal injury; (b) liability for fraud or gross negligence; (c) any refund or compensation the Consumer Protection Law entitles you to; or (d) any liability that UAE law does not allow to be excluded or limited.
• Otherwise, and to the extent the law allows, XSport is not liable for indirect or consequential loss, and its liability to you for any event shall not exceed what you paid through XSport for it.

13. Governing law and jurisdiction

These terms are governed by the laws of the United Arab Emirates, and the courts of the Emirate of Abu Dhabi have jurisdiction over any dispute arising from them, without prejudice to any jurisdiction the law gives in the consumer's favour. Complaints go to support first — from "My account → Contact us" in the app, where you can follow your message's status and our reply, or by the email shown in section 1 — and we aim to resolve them amicably. This does not stop you from going at any time to the federal consumer protection authority (the Ministry of Economy and Tourism) or the competent consumer protection authority in the Emirate of Abu Dhabi. These terms are issued in Arabic and English, and the Arabic text prevails in case of any difference.

14. Ending use

You can delete your account at any time from the app or the website. On deletion your upcoming bookings are cancelled, anything owed a refund from them or your memberships under section 9 is refunded to you automatically, and a refund request not yet decided stays open until it is decided. Anything not refundable is cancelled or ends with the deletion: the app shows it to you with its amount before you confirm and does not delete the account without your acknowledgement, and the website deletion page asks you to acknowledge it in express words. If the venue contract entitles you to a refund, ask for it before deleting. We may end or change the service with reasonable notice, and if we end it we refund what you paid for and did not receive.

15. Changes to these terms

We publish any change on this page with the version number and its effective date, and we inform you in the app of material changes at least seven days before they take effect. A change does not apply to a booking or membership you bought before it took effect, which stays under the terms you bought it on. If you do not agree to a change, you may stop buying after it takes effect, and you may delete your account at any time under section 14; buying after it takes effect is acceptance of the change.

16. General

If any provision of these terms is void, the rest remains in force. The Cancellation and Refund Policy is a summary of sections 5, 6 and 9; if they differ, these terms apply.