Help

XSport is coming soon in the UAE. The answers below describe how the app works. They are a summary: the Terms of Use, the Privacy Policy and the Cancellation and Refund Policy are the texts that apply.

Short answers to common questions. If you do not find yours, write to support@getxsport.com.

Booking

• How do I book? Find a venue, choose a time and confirm in the app. Availability is checked again when you confirm. When your booking is confirmed you receive an entry pass to show at reception. After you pay, you receive a receipt in Arabic and English, or a tax invoice where the venue is registered for VAT.
• Do I need an account to look around? No. Browsing is open to everyone. You need an account only when you book.
• Can I book for my child? Accounts are for people aged 18 or over. A guardian (the father, the mother or the legal guardian) may book for a minor in their care from their own account, and remains responsible for the minor and their attendance.
• Where can I get the app? XSport is coming soon in the UAE.

Entry pass

• What is the entry pass? When your booking is confirmed, you get an entry pass with a QR code and a numeric code. Show it at reception. It is valid until the end of the visit day and for one use.
• What if the QR code does not scan? Give reception the numeric code shown on your pass.
• Should I share my pass code? No. Never send a picture of your code to anyone. Venue staff scan it to check you in, and the pass is valid for one use.
• Can I keep the pass in my phone’s wallet? On iPhone, when the "Add to Apple Wallet" button appears on your booking, you can add the pass to Apple Wallet.
• How does a membership card work? A membership comes with a card that has a QR code and a backup code. Reception activates it on your first visit.

Payment

• How do I pay? Bookings are paid in the app only. Payments are processed by Stripe, and XSport does not store your card details.
• Who do I pay, and who provides the service? Payment is made to XSport, which is responsible to you for the payment, its refund and any dispute over it. The venue provides the service, and XSport sells it in the venue's name and on its behalf.
• What will my card statement show? "XSPORT*" followed by the branch name, where the payment provider allows.

Cancellation and refunds

• How do I cancel, and will I get my money back? When you can cancel and what is refunded are explained in our Cancellation and refund policy.
• Where does a refund go? XSport issues the refund to the same payment method you used.
• Do memberships renew automatically? No. Memberships do not renew automatically, and they cannot be frozen in the app.
• I have a problem with a payment. In the app, use "A problem with this payment?" on the receipt, or write to support@getxsport.com. See also the Cancellation and refund policy.

Your account

• How do I sign in? With your Google or Apple account, or with your email and a six-digit code we send you. You do not need a phone number to sign in.
• How do I delete my account? In the app, go to "My account" and choose "Delete account". You can also do it on our Delete account page with a code sent to your email. Deletion is final and cannot be restored. Your upcoming bookings are cancelled; anything owed a refund, from them or your memberships, is refunded to your card automatically, and anything not refundable is cancelled or ends.
• How is my data handled? See our Privacy Policy. For any question about your data, write to support@getxsport.com.

For venues

• How can my venue join XSport? The steps are explained on our partners page. For questions, write to support@getxsport.com.

Still need help?

Email support@getxsport.com. If you use the XSport app, you can also go to "My account" → "Contact us". → Contact us

Links: About XSport · Contact us · Terms · Privacy · Cancellation and refunds · Delete account